The UPS Store Employee Portal: a comprehensive dashboard designed to empower employees, ensuring each store is set up for success.
Trusted by UPS to develop an employee management system designed to centralize information whilst also providing utilities to ensure the operations at each branch runs smoothly. The UPS store has over 5,268 locations across the United States and Canada.
What we built:
- Knowledge Base — Developed an information reservoir for employees, with role-based data access.
- Learning Management System — Facilitated the training and onboarding of employees, tracking their progress and course completion.
- Ticketing Portal — Provided a consistent avenue for employees to submit requests for inventory restocks or maintenance.
- Anonymous Feedback Submission — Implemented a portal for employees to anonymously submit complaints or praises.
- Activity Page — Track and augment engagement + company-wide updates (real-time bulletin board).
- End of Day Reporting — Automated daily reports sent to relevant management teams.
